FAQ
General
If I have questions, can I call?
Absolutely, we’d love to help. Give us a call at 773.248.8180 during store hours.
What are your store hours?
MONDAY - FRIDAY: 10AM - 6PM
SATURDAY: 10AM - 5PM
SUNDAY: 11AM - 5PM
Do you have a catalog?
We send out our biannual catalog every Spring and Fall. Get on our list and we’ll make sure you receive our next mailing.
How often do you add items to your inventory?
We are constantly adding new products to our retail and online stores. Join our email list to stay on top of all new additions.
Do you carry the same items online as you do in your store?
Most of our products can be found both in store and online. There are some exceptions, such as our live plants, but you can check out our selection at our Chicago store. Can’t find an item you’re looking for? Email us anytime at info@jaysonhome.com or give us a call at 773.248.8180 during store hours.
How do I learn more about a product that you show online?
If you need more information on any of our products, please email us anytime at info@jaysonhome.com or give us a call at 773.248.8180 during store hours.
What guarantees do you offer on the products you carry?
We stand behind the quality of everything we sell. Each product carries a different guarantee depending on its manufacturer, but we take pride in taking care of our customers. If you have any questions or concerns, we want to know. Please email us at info@jaysonhome.com.
Is there a way to see what the fabric on an upholstered item will look like in my home?
We are happy to send you a cutting of the fabric(s) you’re interested in. Please follow the link to request a swatch and we’ll get a sample to you as soon as we can. Don’t see what you’re looking for? Email us at info@jaysonhome.com or call us at 773.248.8180 and we’ll send you what you need.
Are you hiring?
We are always looking for talented people to join our team. If you think you’d be a good fit, please visit our careers section or send your resume to careers@jaysonhome.com.
Shipping & Returns
What shipping options are available for furniture/large items?
You will find two shipping options available at checkout for larger items.
With Threshold Delivery, your order will be shipped to a local delivery company,
who will contact you to set up a delivery date. On the day of delivery, they will leave your wrapped item at your front door. With White Glove Delivery, your order will be shipped to a local delivery company, who will contact you to set up a delivery date and time. On the day of delivery, they will unwrap, inspect, assemble and place your item in your home.
Will all of my items arrive at the same time?
Whenever possible, we ship items together. But if select items in your order dictate different shipping methods, your items will arrive at different times. For example, a sofa and a candle will be shipped using different methods and will not arrive together. Similarly, if an item in your order is on backorder, we will ship your in stock items immediately and ship your backordered item separately once it is back in stock. We will notify you of any backordered items and their projected ship dates as soon as possible.
Can I ship my order to multiple addresses?
No, you may only enter one shipping address per order at this time. If you wish to have your items shipped to multiple addresses, please place separate orders or contact us at orders@jaysonhome.com with detailed shipping instructions once you have placed your order.
Do you ship internationally?
We do our best to accommodate all needs and ship to most requested locations. Please email international@jaysonhome.com for more information on rates and restrictions.
Will Jayson Home ship to a Post Office Box?
We cannot ship to a P.O. Box for an order placed online, but please call us at 773.248.8180 during store hours and we will be happy to take care of your order.
What is your return policy?
We are confident that you’ll love what you purchase from Jayson Home, but we understand that there may be a reason to return or exchange an item. Please visit our return section for more information. Your happiness is our mission.
Can I return online purchases in your store?
We’re here to help in whatever way is most convenient for you. That means we’re happy to accept returns in store for online purchases. We do ask that you bring a copy of your order confirmation email so that we can serve you best when you come in.
Can I return my custom ordered piece?
Unlike most companies, we do accept returns of custom ordered pieces. Please note that a 25% restocking fee will be added to your refund. Visit our returns section for instructions and more information.
Checkout
What forms of payment do you accept for online purchases?
We accept Visa, MasterCard, Discover and American Express.
Do I need to set up an account to place an order?
You can checkout without creating an account, but you will enjoy the following benefits if you do:
- Track your orders and review your order history
- Create and save your Wish List
- Manage your account details, including email preferences
- Maintain an address book of shipping addresses
- Securely save credit card information for faster shopping
How do I retrieve or change the password to my account?
You can retrieve or change your password here.
Is my personal information kept private?
We respect the fact that you entrust us with personal information. We’ll never rent, sell or share your information with another business.
Can I place an order over the phone?
Absolutely. Please call us at 773.248.8180 during store hours and we will be happy to take care of you.
Will I receive an order confirmation email?
Yes, we will send confirmation of your order to the email you’ve provided.
Can I add to or make changes to my order after it’s been placed?
If you would like edit your order in any way, please email info@jaysonhome.com or call us at 773.248.8180 during store hours and we’ll be happy to help you.
Can I cancel my order after it’s been placed?
If, for any reason, you would like to cancel an order you have placed, please contact us immediately. As long as we have not shipped your items, we can cancel your order. If your order is a customized piece, we must be contacted within three business days so we can stop production. If a customized piece is cancelled after this time, there will be a 25% restocking fee added to your credit.
Do you offer gift wrap?
We offer gift wrap on smaller items for a flat fee of $3.50 per item. You will find a gift wrap option box at time of checkout for all applicable items.
How do I check the balance of my gift card?
Please call our store to check the balance of your gift card.
Will my gift card ever expire?
Jayson Home gift cards never expire.
Can I use my online gift card in store?
Absolutely.
Delivery
Do you deliver?
We offer local delivery throughout the Chicagoland area, starting at $99 for furniture.
Trade
Do you have a trade program?
We offer a trade program to designers, decorators, architects, landscape designers, commercial developers and the hospitality industry. Please visit our To the Trade page for more information.
Promotions
Are prices online the same as in store?
Yes. We have sales throughout the year, including our upholstery sales and floor model sales, which offer discounts on many of our products. All discounts offered in store are also offered online. Be sure you’re on our email list to be notified of these and other promotions.
Can I combine multiple discount or sale offers on the same order?
Multiple offers cannot be applied to the same order, however we will always honor the best current offer available.
How do I apply my Welcome Code to my order?
To apply your code, sign in to your account, click ADD PROMO CODE in your Shopping Bag and enter your code. If you have trouble applying your code, please make sure that you are signed in to your account.